Join Our Team

Careers at Sopha - We're Hiring!

We’re really excited to announce that we have two positions available for the right candidates to come and join our Team.

Retail Sales Associate – Full Time Position

Retail Sales & Marketing Associate – Full Time Position

Retail Sales Associate

Sopha is looking to recruit a Retail Sales Associate to assist with the day-to-day running and growth of our family-run independent furniture store. The ideal candidate will have some experience in, or willingness to learn, retail sales and customer service. The role is suited to a friendly individual with excellent communication skills in person, over the phone and online – written communication is essential. There will be a lot of variation in day-to-day life for the successful candidate; being a small business, every member of the team contributes whether the shop floor is busy with customers, the doorbell is ringing with deliveries or the Coffee Shop needs a hand during a rush. We are a tight-knit team who take pride in our work and the shop ethos is to be an ethical retailer with a view to changing the furniture industry for the long term; sustainability is important to us! If you’re someone who loves meeting lots of different people, is up for a challenge when things don’t quite go to plan, and has a passion for talking to customers and working to drive our small startup business forward, we’d love to hear from you. Interviews will take place on 14-17th January.

Person Specification

  • People skills – you will be representing Sopha while talking to our customers and using your knowledge to inspire them in making decisions for their home.
  • General Physical Fitness – this role will include delivering furniture to customer’s homes and moving furniture in store.
  • Attention to detail.
  • A positive attitude with a willingness to learn.
  • Self-organisation and the ability to take initiative
  • Flexibility and adaptability; this role includes regular weekend work and you may be asked to cover staff sickness.
  • Basic knowledge of IT.
  • A desire to work as part of our small team.

Responsibilities and Duties

Sales:

  • Serving customers; we like to make sure all of our customers are greeted and feel welcome in our store.
  • Assisting Customers through product knowledge. Training will be provided to enable you to build up a knowledge of mattress fillings, furniture construction and lead times.
  • Creating Sales orders and taking payments.

Customer Service:

  • There are lots of things that can go wrong when making and delivering furniture. Spending time with customers to understand any issues, taking notes, creating a log and liaising with the store manager and suppliers to find solutions when problems arise.
  • Communication: keeping customers in the loop with updates on existing issues and any delays or updates to their orders.

Coffee Shop:

  • Supporting our team of Baristas in the Coffee Shop including covering breaks, occasional staff absences and stepping in to help during busy periods.

Website:

  • Uploading new products and ranges, including writing descriptions for each and photographing fabric swatches.
  • Adjusting stock levels to ensure the website reflects what is in the shop/warehouse.
  • Adjusting prices when there is a change in price.
  • Processing online web orders.

Admin:

  • Tracking and following customer orders including inputting order acknowledgments, chasing our suppliers for updates and booking in deliveries, both from manufacturers and to customers.
  • Scanning and filing invoices.

General:

  • Utilising your skills and experience to help us better serve our customers and expand our reach to new and potential customers including helping to grow the Sopha brand in new and existing spaces.
  • Locking up at the end of the day.
  • Keeping the shop clean and tidy for our customers including hoovering, mopping and cleaning glass in both staff and customer facing areas.
  • Receiving deliveries.
  • Answering telephone queries, messages, web chats and e-mails.

 

As we’re a small team these responsibilities and duties will adapt to the skills and strengths of the successful applicant.

Retail Sales & Marketing Associate

Sopha is looking to Recruit a Retail Sales and Marketing Associate to assist with the day-to-day running and growth of our family-run independent furniture store. This is a new role which would be ideal for an individual with either training or experience in Marketing and digital media. The role is suited to a friendly individual with excellent communication skills in person, over the phone and online – written communication is essential. You may have just graduated from university or you may have worked in similar roles in the past. There will be a lot of variation in day-to-day life for the successful candidate; being a small business, every member of the team contributes whether the shop floor is busy with customers, the doorbell is ringing with deliveries or the Coffee Shop needs a hand during a busy period. We are a tight-knit team who take pride in our work and the shop ethos is to be an ethical retailer with a view to changing the furniture industry for the long term; sustainability is important to us! If you’re someone who loves meeting lots of different people, is up for a challenge when things don’t quite go to plan, and has a passion for connecting with customers and working to drive our small startup business forward, we’d love to hear from you.
Interviews will take place on 17-20th January.

Person Specification

  • Social media experience (Facebook, Instagram, Twitter, YouTube)
  • Knowledge of what makes a good post on each site.
  • People skills – you will be representing Sopha while talking to our customers and using your knowledge to inspire them in making decisions for their home.
  • General Physical Fitness – this role will include moving furniture in store.
  • Attention to detail.
  • Relevant knowledge of IT
  • Self-organisation and the ability to take initiative
  • Flexibility and adaptability; this role includes weekend work and you may be asked to cover staff sickness
  • A desire to work as part of our small team

Additional Skills May Include:

  • Basic Web Development and/or website management
  • Graphic Design
  • Photography
  • Videography or video editing.

Responsibilities and Duties

Digital Media:

  • Creating engaging content to attract new and potential customers.
  • Posting regularly on Facebook, Instagram and Twitter to update customers with new products, offers and events.
  • Posting regular news stories and blog posts on our website.
  • Starting a new, engaging email newsletter to be distributed to our existing subscriber list.
  • Engaging with our customers through a variety of platforms including replying to comments and messages.
  • Creating a marketing schedule and liaising with the rest of the team to ensure posts remain on-brand and relevant.
  • A willingness to explore new forms of digital media and assist the rest of the team in moving the business forward.

Website:

  • Overviewing the display of products on the website including photography and SEO.
  • Uploading new products and ranges, including writing descriptions for each and photographing fabric swatches.
  • Adjusting stock levels to ensure the website reflects what is in the shop/warehouse.
  • Adjusting prices when there is a change in price.
  • Processing online web orders.
  • Monitoring the web chat function to answer any online queries.

Other Marketing

  • Utilising your skills and experience to help us better serve our customers and expand our reach to new and potential customers including helping to grow the Sopha brand in new and existing spaces.
  • Working with our Graphic Design and Web Developers as well as our Marketing agency to get the most cost-effective return on investments.
  • Procurement of services and equipment to assist you in your role.

Sales & Customer Service:

  • Serving customers; we like to make sure all of our customers are greeted and feel welcome in our store.
  • Creating Sales orders and taking payments.
  • Demonstrating product knowledge to customers both in store and via our digital platforms. Training will be provided to enable you to build up a knowledge of mattress fillings, furniture construction and lead times.

Admin:

  • Tracking and following customer orders including inputting order acknowledgments, chasing our suppliers for updates and booking in deliveries, both from manufacturers and to customers.
  • Scanning and filing invoices.

General:

  • Locking up at the end of the day.
  • Keeping the shop clean and tidy for our customers including hoovering, mopping and cleaning glass in both staff and customer facing areas.
  • Receiving deliveries.
  • Answering telephone queries, messages, web chats and e-mails.

 

As we’re a small team these responsibilities and duties will adapt to the skills and strengths of the successful applicant. Salaries

Coffee Shop Barista

Careers at Sopha - We're Hiring! We’re looking for a new member to join our Coffee Shop team. We are looking for a part time Coffee Shop Barista who is an outgoing friendly individual to work as part of our team. Our first floor Coffee Shop exists to give customers a place to relax when making decisions on their furniture as well as creating a link to the local community. As with all hospitality businesses the days can be quite varied, some days can be very quiet, while others can be quite the opposite. This role will involve some prep work along with both making and serving food and beverages to our customers. Our Coffee Shop will be self sufficient so our baristas will be involved in everything from prep in the mornings through to cleaning down the coffee shop area at the end of the day. Experience will be beneficial however training can be provided. The hours available are: Part Time Position: Every Tuesday 9:45am – 4:45pm. Every Saturday 9:45am – 4:45pm. Every other Sunday 10:45am – 5pm. All days include a 30 minute break for lunch. Pay: £9.00 – £9.40/hour based on experience. Immediate start required. We aim to reply to all applications however due to the large amount of applications we receive this is not always possible.