Careers
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Please see our current opportunities below:
Retail Sales Associate
Application Deadline: Sunday 28th May 2023
Sopha is looking to recruit a retail sales associate to assist with the day-to-day running and growth of our family-run independent furniture store. The ideal candidate will have some experience in, or willingness to learn, retail sales and customer service. The role is suited to someone friendly with excellent communication skills in person, over the phone and online. There will be a lot of variation in day-to-day life for the successful candidate; being a small business, every member of the team chips in whether the shop floor is busy with customers, deliveries are arriving or the phones are ringing. We are a tight-knit team who take pride in our work and the shop ethos is to be an ethical retailer with a view to making a difference to the furniture industry for the long term. If you’re someone who loves meeting lots of different people, enjoys working dynamically, has a passion for talking to customers and working to drive our small startup business forward, we’d love to hear from you.
Person Specification
- People skillsYou will be representing Sopha while talking to our customers and using your knowledge to inspire them in making decisions for their home.
- General physical fitnessThis role will include delivering furniture to customer’s homes and moving furniture in store.
- Attention to detail
- A positive attitude with a willingness to learn
- Self-organisation and the ability to take initiative
- Flexibility and adaptabilityThis role includes working most weekends and you may be asked to cover staff sickness.
- Basic knowledge of ITExperience of using graphic design tools may be an advantage but is not essential
- A desire to work as part of our small team
Responsibilities and Duties
- Serving customers; we like to make sure all of our customers are greeted and feel welcome in our store
- Assisting customers through product knowledge, training will be provided to enable you to build up a knowledge of mattress fillings, furniture construction and lead times
- Creating sales orders, taking payments, keeping customer’s updated on the progress of their order and delivering furniture into customer’s homes
- Assisting with customer service issues, working with our store manager and suppliers to ensure any issues are dealt with swiftly and customers are kept in the loop
- Creating interesting and engaging displays through visual merchandising and keeping the store clean, presentable and welcoming for customers as they browse the shop
- Helping market the shop and our products to customers via our website. This may include taking and editing photos or simply updating the product inventory
As we are a small team here at Sopha the job role can change and adapt to suit your skills and interests. For example the successful applicant may have an interest in photography and graphic design, in visual merchandising or by adding value to our customer’s experience in a different way.
Hours are from 9:30am – 6pm five days per week, including weekends. Salary starts from £22k plus bonus.
Retail Sales & Marketing Associate
Sopha is looking to Recruit a Retail Sales and Marketing Associate to assist with the day-to-day running and growth of our family-run independent furniture store. This is a new role which would be ideal for an individual with either training or experience in Marketing and digital media. The role is suited to a friendly individual with excellent communication skills in person, over the phone and online – written communication is essential. You may have just graduated from university or you may have worked in similar roles in the past. There will be a lot of variation in day-to-day life for the successful candidate; being a small business, every member of the team contributes whether the shop floor is busy with customers, the doorbell is ringing with deliveries or the Coffee Shop needs a hand during a busy period. We are a tight-knit team who take pride in our work and the shop ethos is to be an ethical retailer with a view to changing the furniture industry for the long term; sustainability is important to us! If you’re someone who loves meeting lots of different people, is up for a challenge when things don’t quite go to plan, and has a passion for connecting with customers and working to drive our small startup business forward, we’d love to hear from you.
Interviews will take place on 17-20th January.
Person Specification
- Social media experience (Facebook, Instagram, Twitter, YouTube)
- Knowledge of what makes a good post on each site.
- People skills – you will be representing Sopha while talking to our customers and using your knowledge to inspire them in making decisions for their home.
- General Physical Fitness – this role will include moving furniture in store.
- Attention to detail.
- Relevant knowledge of IT
- Self-organisation and the ability to take initiative
- Flexibility and adaptability; this role includes weekend work and you may be asked to cover staff sickness
- A desire to work as part of our small team
Additional Skills May Include:
- Basic Web Development and/or website management
- Graphic Design
- Photography
- Videography or video editing.
Responsibilities and Duties
Digital Media:
- Creating engaging content to attract new and potential customers.
- Posting regularly on Facebook, Instagram and Twitter to update customers with new products, offers and events.
- Posting regular news stories and blog posts on our website.
- Starting a new, engaging email newsletter to be distributed to our existing subscriber list.
- Engaging with our customers through a variety of platforms including replying to comments and messages.
- Creating a marketing schedule and liaising with the rest of the team to ensure posts remain on-brand and relevant.
- A willingness to explore new forms of digital media and assist the rest of the team in moving the business forward.
Website:
- Overviewing the display of products on the website including photography and SEO.
- Uploading new products and ranges, including writing descriptions for each and photographing fabric swatches.
- Adjusting stock levels to ensure the website reflects what is in the shop/warehouse.
- Adjusting prices when there is a change in price.
- Processing online web orders.
- Monitoring the web chat function to answer any online queries.
Other Marketing
- Utilising your skills and experience to help us better serve our customers and expand our reach to new and potential customers including helping to grow the Sopha brand in new and existing spaces.
- Working with our Graphic Design and Web Developers as well as our Marketing agency to get the most cost-effective return on investments.
- Procurement of services and equipment to assist you in your role.
Sales & Customer Service:
- Serving customers; we like to make sure all of our customers are greeted and feel welcome in our store.
- Creating Sales orders and taking payments.
- Demonstrating product knowledge to customers both in store and via our digital platforms. Training will be provided to enable you to build up a knowledge of mattress fillings, furniture construction and lead times.
Admin:
- Tracking and following customer orders including inputting order acknowledgments, chasing our suppliers for updates and booking in deliveries, both from manufacturers and to customers.
- Scanning and filing invoices.
General:
- Locking up at the end of the day.
- Keeping the shop clean and tidy for our customers including hoovering, mopping and cleaning glass in both staff and customer facing areas.
- Receiving deliveries.
- Answering telephone queries, messages, web chats and e-mails.
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As we’re a small team these responsibilities and duties will adapt to the skills and strengths of the successful applicant. Salaries
Coffee Shop Barista
Sopha are looking to recruit a Part Time Coffee Shop Barista to assist with the day-to-day running of our first floor Coffee Shop. The hours will be every weekend. The ideal candidate will have some experience in, or willingness to learn, food and beverage preparation, excellent customer service and continuously develop and uphold customer relationships. The role is suited to an outgoing friendly individual with excellent communication skills who can work as part of our tight knit team.
Our Coffee Shop’s success will rely on the personalities of our baristas. As it is self sufficient our baristas will be involved in everything from prep in the mornings through to cleaning down the Coffee Shop area at the end of the day.
The Coffee Shop in Sopha is integral to our independent furniture store, creating an atmosphere where customers can relax and contemplate decisions surrounding their furniture purchase such as colour choices. By creating a relaxing environment for our customers you will not only ensure that the shop remains a pressure free environment you’ll also help us create relationships with our customers. Some of our customers only visit once every few years, others become ‘regulars’ and our friendly baristas allow Sopha to become the heart of the community in Highbridge.
Person Specification
- People skills – you will be representing Sopha while talking to our customers.
- General physical fitness – this role will include cleaning fridges and food preparation areas and moving food supplies up and down the stairs.Â
- Attention to detail.
- A positive attitude with a willingness to learn.
- Self-organisation and the ability to take initiative
- Flexibility and adaptability; this role includes regular weekend work and you may be asked to cover staff sickness.
- Basic knowledge of IT.
- A desire to work as part of our small team.
- A desire to get to know and communicate with our customers.
Responsibilities and Duties
- Maintaining our high standards for Health and Safety and Food Hygiene.
- Ensuring that all areas are clean and tidy for our customers including hoovering, mopping and cleaning glass.Â
- Preparing hot and cold drinks.
- Preparing hot and cold food.
- Serving food and drinks.
- Taking payments and cashing up at the end of the shift.
- Demonstrating a level of hospitality that puts customers first.
Part Time Coffee Shop Barista Hours
Every Saturday 9:45am – 4:45pm and every other Sunday 11am – 5pm with the option of taking other shifts to cover holiday and other busy periods.
Coffee Shop Barista
Part Time: 23 hours per week
Sopha are looking to recruit a Part Time Coffee Shop Barista to assist with the day-to-day running of our first floor Coffee Shop. The ideal candidate will have some experience in, or willingness to learn, food and beverage preparation, excellent customer service and continuously develop and uphold customer relationships. The role is suited to an outgoing friendly individual with excellent communication skills who can work as part of our tight knit team.
Our Coffee Shop’s success will rely on the personalities of our baristas. As it is self sufficient our baristas will be involved in everything from prep in the mornings through to cleaning down the coffee shop area at the end of the day.
Part Time Coffee Shop Barista Hours
Every Monday, Wednesday, Friday plus every other Weekend – 9:45am until 4:45pm (11:00-17:00 Sundays)
Additional hours to cover sickness and holiday will also be available.
Pay to be calculated based on experience.
Immediate start required
