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Yes – on our large item deliveries. We will call you when your furniture is ready for delivery to book a date. We then route our deliveries to ensure our drivers won’t end up driving around in circles on the day, at this point we’ll call you again to confirm a two hour time slot. Regrettably we cannot offer this service on all deliveries made by external carriers.
You will receive an automated text message as soon as your furniture is ready to be delivered and we will call you shortly afterwards. Initially we’ll offer a delivery day and then our drivers will call on the day to give you a two hour time slot to save you waiting around all day.
Wherever possible we will deliver using our own team in our own delivery van. This will however change depending on your distance from our store. Smaller items are usually better delivered by courier and we may use an external contractor if you’re the other side of the country! We will always let you know who’s going to deliver your goods before they get to you.
Once you receive your order confirmation email you can track the status of your order at: https://sopha.trackyourorder.co.uk/
Once we receive your order it will be manually checked and entered onto our system, at this point you will receive an order confirmation email. This can take up to 24 hours.
Unfortunately delivering furniture is an expensive business however Sopha are pretty competitive on delivery charges. Stores that offer free delivery actually add their delivery costs to every item, which is fine if you only order one sofa. Buy two sofas and a chair however and you’re paying for that delivery three times over!
By charging for delivery separately we can offer the best overall value for money. For any questions on delivery please call the team on 01278 557755.
Delivery prices are shown on each item and in the basket. Prices vary by product and location but usually range from free to £35.
The majority of our furniture is made to order and will take some time to be finished however if you’re purchasing an item from stock then it can usually be collected same-day. Check the product page to ensure the item you are buying has no lead-time displayed or call us on 01278 557755 for more details.
Every product sold by Sopha should have a lead-time shown on the product page as furniture made in different workshops can take different lengths of time to arrive. For small in-stock items we aim to dispatch within one day of ordering and larger items within one week.
Yes – Whenever we deliver furniture ourselves we will always set everything up in your room and take all of the packaging away. Unfortunately we are unable to offer this service for couriered deliveries.