FAQ

We are unable to offer any returns other than those set out in the Consumer Contract Regulations. Therefore we are unable to offer returns on any items that have been custom made to your specification or if you have examined the product in our showrooms. Check out our returns policy for details.

We have differing time frames with our suppliers to make changes to orders. If you wish to make a change to your order it’s really important to contact us as soon as possible. You can call us on 01278 557755 or contact us using our contact form.

Yes – Sopha guarantees all goods against faults occurring from manufacturing defects for a period of one year from time of purchase. There are some terms and conditions on this that you’ll find here There are also some additional guarantees on certain products – check the product page and our terms for details. This does not affect your statutory rights.

Yes – on our large item deliveries. We will call you when your furniture is ready for delivery to book a date. We then route our deliveries to ensure our drivers won’t end up driving around in circles on the day, at this point we’ll call you again to confirm a two hour time slot. Regrettably we cannot offer this service on all deliveries made by external carriers.

You will receive an automated text message as soon as your furniture is ready to be delivered and we will call you shortly afterwards. Initially we’ll offer a delivery day and then our drivers will call on the day to give you a two hour time slot to save you waiting around all day.

Wherever possible we will deliver using our own team in our own delivery van. This will however change depending on your distance from our store. Smaller items are usually better delivered by courier and we may use an external contractor if you’re the other side of the country! We will always let you know who’s going to deliver your goods before they get to you.

Once you receive your order confirmation email you can track the status of your order at: https://sopha.trackyourorder.co.uk/

Once we receive your order it will be manually checked and entered onto our system, at this point you will receive an order confirmation email. This can take up to 24 hours.

Unfortunately delivering furniture is an expensive business however Sopha are pretty competitive on delivery charges. Stores that offer free delivery actually add their delivery costs to every item, which is fine if you only order one sofa. Buy two sofas and a chair however and you’re paying for that delivery three times over!

By charging for delivery separately we can offer the best overall value for money. For any questions on delivery please call the team on 01278 557755.

Delivery prices are shown on each item and in the basket. Prices vary by product and location but usually range from free to £35.

The majority of our furniture is made to order and will take some time to be finished however if you’re purchasing an item from stock then it can usually be collected same-day. Check the product page to ensure the item you are buying has no lead-time displayed or call us on 01278 557755 for more details.

Every product sold by Sopha should have a lead-time shown on the product page as furniture made in different workshops can take different lengths of time to arrive. For small in-stock items we aim to dispatch within one day of ordering and larger items within one week.

Yes – Whenever we deliver furniture ourselves we will always set everything up in your room and take all of the packaging away. Unfortunately we are unable to offer this service for couriered deliveries.

Yes – There’s always a vegan cake and light-lunch options available. We also have a choice of dairy-free milk available.

Sopha in Highbridge has lots of gluten free options including cakes, sandwiches and other snacks. Gluten containing products are used in the same preparation space however the friendly team will be able to show how they prevent cross-contamination.

No – of course not. Come in for a panini, yummy slice of cake, a cup of Fairtrade coffee or one of our fabulous Hot Chocolate Mountains whenever you’re passing. We do take away drinks and cake too!

The Sopha Coffee Shop in Highbridge is open from 10am until 4:30PM Monday to Saturday and from 11am until 4:30pm on Sundays.

Sopha has a coffee shop on the first floor serving a selection of yummy cakes, light lunches and lots of tasty drinks including range of teas, Fair-trade Coffee and even Hot Chocolate Mountains.

The George Hotel in Highbridge closed back in July 2016 and Sopha announced their plans in December of that year to convert the building into a furniture store. It took over two and a half years to complete the building works.

Sopha was originally The George Hotel in Highbridge, which is understood to have been built around 1775 as a Coaching Inn. The former Tattoo Studio next door, having lain empty for a number of years, was also converted into part of the showroom and 2 big window display areas. It has also previously been a newsagent and the building is remembered by many locally as the factory shop of the former Highbridge Bacon Factory.

“No – Never!
None of our team are paid on commission. It is their role to listen to what you’re looking for and give advise on things like sizes and colours for your room. However hard businesses try; commission doesn’t naturally lead to the best advice.”

Yes – We have put a huge amount of work into making our store accessible. Our entire car park is made up of wider spaces alongside our disabled parking bay with level access into the store via either door. All three of the showroom floors are level with a lift between them. Accessible toilet facilities are located on the first floor by the coffee shop.

Yes – We have a private car park just off the A38 providing free parking to our customers right outside the store. Our postcode for your sat-nav is TA9 3AE. You’ll find the entrance to our car park through the archway between Sopha and the Laundrette next door.

Sopha in Highbridge is open 9:30am until 6pm Monday to Saturday and 11am to 5pm on Sundays. Our coffee shop opens at 10am until 4:30 pm Monday to Saturday and 11am to 4:30pm on Sundays.

Yes – In fact we travel across the country comparing prices. If you find a price that we’ve missed get in touch with details and we’ll always aim to match the price.

Whilst we try to sell different furniture as much as possible there are only a limited number of UK suppliers and we do share them with other furniture stores. Where possible what we sell will be unique but some products can also be purchased elsewhere. In this case we always aim to be cheaper, if we’re not please ask us to price match.

Sopha doesn’t buy into big labels and brands. We believe that often smaller factories bring higher craftsmanship and most of the big name brands are now owned by multi-brand corporations and that’s just not what we’re about. We love working with smaller factories across the UK to create first class products where we can be confident in the quality. We also love handmade things. Sofa frames should be hand crafted with hardwoods, glue and screws and covered by a skilled upholsterer. Manufacturing in the UK also reduces the environmental impact of shipping completed furniture from abroad.

Wherever possible Sopha use UK suppliers and UK factories. Sometimes however this just isn’t practical. If this is the case we source from the best factories from around the world. We do however work with some amazing UK partners, suppliers and factories. Check out the product page and we’ll tell you where we make the furniture under the ‘Specification’ tab.