5 Year Furniture Protection

Care Plan

Having invested in your new furniture it is only natural that you will want to keep it looking new for as long as possible. This is why Staingard offer all customers their 5 Year Care Plan.

Whether you choose a fabulous fabric of luxurious leather sofa, or smart dining table, you can rest assured that by purchasing this Care Plan you are covered with an accident does spoil the appearance of your furniture.

Stain removal and repairs will be taken care of at no extra cost to you.

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Sopha Staingard 5 Year Protection

How does the care plan work?

Simply follow the care instructions provided at the time you purchased your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.

What am I covered for?

Further below you will see a detailed list of the things you are covered for, and what you are not covered for. Essentially this Care Plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture.

Following delivery of your furniture you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damage sustained over an extended period of time are similarly not covered.

How do I make a claim?

All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occuring.

A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem. If we are unable to effect a satisfactory repair or stain removal we will replace the damaged item at not cost to you.

Taking care of your furniture

Staingard’s 5 year Care Plan is supported by a range of care products designed to ensure that you are able to maintain your furniture in the best way possible. These care products are specially formulated and produced by Staingard and are easy to use and effective.

Staingard Products

How do I purchase a care plan?

Your sales consultant will discuss details of how to care for your furniture whilst you are choosing your item of furniture.

This will include all you need to know about the Staingard Care Plan. Having made your choice, simply ask your sales advisor to add the Care Plan to your order and that’s it!

Summary of Cover Provided

Stains

Acids
Cosmetics
Shoe Polish
Ink
Bleachers
Caustics
Corrosives
Paints
Superglue
Coffee
Ketchup
Cola
Human & animal bodily fluids
All food stuff & drink
Dyes & dye transfer from newspaper or clothing, including Denim

Accidental Damage

Acids
Cosmetics
Shoe Polish
Ink
Bleachers
Caustics
Corrosives
Paints
Superglue
Coffee
Ketchup
Cola
Human & animal bodily fluids
All food stuff & drink
Dyes & dye transfer from newspaper or clothing, including Denim

Exlusions

Commercial use
Deliberate damage
Abuse or neglect
Removal of odours
Wear and tear

These are a summary only. Please refer to your certificate of cover for full terms and conditions.

Accidental and stain damage must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time.

coffee spill
leather rip

Your Demands & Needs of This Care Plan

By purchasing this Care Plan, you confirm that you have reviewed the Insurance Information Document (IPID) and that it meets your demands and needs. You confirm you do not want to incur costs to restore your furniture in the event of an accidental stain or if it becomes accidentally damaged, that you do not wish to use your home insurance as you may incur an excess and a potential impact on premiums when renewed, and that you understand the Care Plan is not a general cleaning contract but a policy that provides cover for specific incidents.