Reopening our Highbridge Store and keeping everyone safe
Now that we have reopened our store, we wanted to update you on the measures we have taken to keep our lovely home ‘Covid Secure’.
Entrance
Our side entrance, which is located from the car park, will be the only entrance in use. We will monitor this over the coming weeks and will update you if this changes.
Expect to see lots of clear signage around the store to let you know the right place to go.
You might be asked to queue outside during busy periods, but again, we’ll communicate this to you clearly if you visit.
If you’d rather come into the store when there are fewer people around, please call us to arrange a free private shopping session.
Keep 2 Metres Apart
Use The Hand Sanitisers Provided
In Store
Once in store we please ask you to observe the 2m Social Distancing guidelines and you will see markers on the floor to remind you.
We will have sanitiser stations placed around the store and we would encourage you to clean your paws as frequently as possible.
We have disposable coverings which can be placed on beds and sofas before you try them.
Please do not enter if you are suffering from a new cough, fever or are feeling unwell. Thank you.
Coffee Shop
Unfortunately our lovely Coffee Shop remains closed for the time being. As soon as this changes, we will let you know!
Deliveries
We currently have some changes to the way we make deliveries in order to make them safer. We are able to offer a Covid secure delivery service.
We’ll give you a call to arrange a two-hour time slot as usual but during this call you may be asked if anyone in your house is self-isolating or shielding. If there is anyone in your household with symptoms we will not be able to enter your property but we will be happy to re-arrange delivery for another time.
We may also ask you to open internal doors so that our drivers don’t need to touch your door handles or open windows before we arrive. Our drivers will also carry gloves, masks and plenty of sanitiser. We even have special sanitiser that we can use on furniture to make sure we can keep everyone safe and our van will be cleaned between deliveries.
We're here to help!
If you have any concerns or want to ask us any questions, we’d be happy to help.
