Keeping everyone safe

Now that we have reopened our showroom we wanted to update you on the measures we have taken to keep our lovely Highbridge home covid secure.

Our Highbridge Shop

Our Highbridge showroom has now re-opened. There are separate entrances both from Church Street and from our own car park. We’ve put signage around the store to help you find the right place to go and we’ve got plenty of staff on hand to assist.

If you’d rather come into the store when there are fewer people around, please call us to arrange a free private shopping session.

Our Click & Collect service is operating on all stocked items during our usual opening hours. Please call us on 01278 557755 before collecting and allow at least 60 minutes from placing an order before collection so that our team can have the items ready for you.

Keep 2 Metres Apart

In Store

Once in store we please ask you to observe the 2m Social Distancing guidelines and you will see markers on the floor to remind you.

We have sanitiser stations placed around the store and we would encourage you to clean your paws as frequently as possible.

We have disposable coverings which can be placed on beds and sofas before you try them.

Current rules stipulate that masks must be worn throughout the store.

Please do not come to our store if you are suffering from a new cough, fever or are feeling unwell. Thank you.

Coffee Shop

Our Coffee Shop currently remains closed however hopefully it won’t be long before we can invite you to join us for some lovely coffee and cakes.

 

 

Deliveries

We currently have some changes to the way we make deliveries in order to make them safer. We are able to offer a Covid secure delivery service.

We’ll give you a call to arrange a two-hour time slot as usual but during this call you will be asked if anyone in your house is self-isolating. If there is anyone in your household with symptoms we will not be able to enter your property but we will be happy to re-arrange delivery for another time.

We may also ask you to open internal doors so that our drivers don’t need to touch your door handles or open windows before we arrive. Our drivers will also carry gloves, masks and plenty of sanitiser. We even have special sanitiser that we can use on furniture to make sure we can keep everyone safe and our van will be cleaned between deliveries. 

Rest assured our delivery team also receive regular covid testing, helping us keep both our team and customers safe.

Existing Orders

Throughout the lockdown our priority has been to our existing orders and our amazing team continued to work on making and receiving deliveries for our customers.

We’re continuing to contact each of our suppliers every week for updates on existing orders and contact customers individually should anything change. We’re in the hands of our suppliers on this one but we are not currently anticipating any delays beyond those quoted in our lead times.

Placing new orders

Once again new orders can be placed in store, via our website or via phone.

Our phone lines are still open Monday-Saturday from 9:30am-6pm and Sundays 11am-5pm.

Some lead-times are still slightly longer than usual so we’re regularly updating the lead times on the website.

If you have any questions please feel free to give us a call or use the live chat feature on our website. We’re still able to send fabric samples and anything else that’s helpful as normal.

We're here to help!

If you have any concerns or want to ask us any questions, we’d be happy to help.

We’re here Monday-Saturday from 9:30am-6pm and 11am-5pm on Sundays.