Reopening our Highbridge Store and keeping everyone safe

Now that we have reopened our store, we wanted to update you on the measures we have taken to keep our lovely home ‘Covid Secure’.

Entrance

Our side entrance, which is located from the car park, will be the only entrance in use. We will monitor this over the coming weeks and will update you if this changes.

Expect to see lots of clear signage around the store to let you know the right place to go.

You might be asked to queue outside during busy periods, but again, we’ll communicate this to you clearly if you visit.

If you’d rather come into the store when there are fewer people around, please call us to arrange a free private shopping session.

Keep 2 Metres Apart

Use The Hand Sanitisers Provided

In Store

Once in store we please ask you to observe the 2m Social Distancing guidelines and you will see markers on the floor to remind you.

We will have sanitiser stations placed around the store and we would encourage you to clean your paws as frequently as possible.

We have disposable coverings which can be placed on beds and sofas before you try them.

Please do not enter if you are suffering from a new cough, fever or are feeling unwell. Thank you.

Coffee Shop

Our Coffee Shop is open however when you come in we’ll be looking a bit different.
 
Our Coffee Shop area has been extended so as to create more space making sure there is a safe distance between tables. 
 
We’ll be operating table service. 
 
We ask that you anti-bac your hands before entering the coffee shop at our Sanitiser Station.
 
Disposable menus are available as you enter the Coffee Shop.
 
We would kindly ask you to pay by contactless if you can.  

Deliveries

We currently have some changes to the way we make deliveries in order to make them safer. We are able to offer a Covid secure delivery service.

We’ll give you a call to arrange a two-hour time slot as usual but during this call you may be asked if anyone in your house is self-isolating or shielding. If there is anyone in your household with symptoms we will not be able to enter your property but we will be happy to re-arrange delivery for another time.

We may also ask you to open internal doors so that our drivers don’t need to touch your door handles or open windows before we arrive. Our drivers will also carry gloves, masks and plenty of sanitiser. We even have special sanitiser that we can use on furniture to make sure we can keep everyone safe and our van will be cleaned between deliveries.

We're here to help!

If you have any concerns or want to ask us any questions, we’d be happy to help.